Our reach is constantly expanding to build Home Care community trust and transparency. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiple services.
In this position, you will be responsible for supporting Gravity Care’s background check process and contributing to the organization’s compliance initiatives. The position will work with Operations and Support Group Manager and external candidates regarding various aspects of the background check process.
About this role:
You are responsible for the various aspects of the Company’s background process including; decisional process, background system and package administration, and general support to external candidates and internal members.
Follow prescribed background check process to ensure compliance with policy, laws and other regulations.
Review background results provided by organizations background vendor to assist with the determination of candidate or registered member eligibility for employment. Ensure proper account set up
Generate and distribute pre and final adverse action letters, as necessary, as required under FCRA or other local jurisdictions not distributed by organization’s background vendor.
Respond to inbound calls from registered members or candidates who want to contest results of background reports.
Demonstrate knowledge of various background package components and background system functionality.
** The job requires experience in using the Gravity Care App
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Bachelor’s degree in Business, emphasis in Human Resources Management preferred or equivalent experience.
Excellent verbal and written communication skills.
Customer service skills.
Excellent working knowledge of background check process and regulations is strongly preferred.
All your information will be kept confidential according to EEO guidelines.”
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