CANCELLATION POLICY

Effective as of June 1, 2017

Gravity Care own’s the Cancellation Policy. The policy is displayed in the booking listing when a Care Family is searching and selecting a caregiver. After a care family wires funds to Escrow the Cancellation policy is effective and until the life of a Service.

Note: Cancellation policy is ONLY active after the Care Family Funds secured by Escrow.com

POLICY : EASY Full refund up until 5 days prior to start of home care service

Policy: EasySample DatesExplanation
5 days prior06.07.2017
(Morning:7 AM)
100% refund of funds for home care services cancellation must be made 5 days prior to listing’s local Service start time (or 7:00 AM).
Service Start Date06.12.2017
(Morning:7 AM)
If the Care Family cancel less than 5 days in advance, the first day of services is non-refundable.
Service End Date
06.18.2017
(12:00 PM)
If the Care Family decides to terminate Care Partner Services before the Service End date or early 70% of the service funds for the remaining days of service not delivered are refunded.

  • The Gravity Care permits cancellation up to 2 times a year. Please review our User Terms of Services.
  • ESCROW.com will mediate in all disputes.
  • A service is officially cancelled when Care Family calls ESCROW.COM contact phone, which they can find in Gravity Care App Setting > Bookings > tap on the photo and type your login password > Payment Receipt > scroll down to Next Help!  
  • Applicable Broker Commission and Escrow Fees may apply.
  • Cancellation policy is active after buyer wires funds and are secured by Escrow.
  • Service is cancelled when funds are not secured by ESCROW.COM, one hour before Service starts.

 

POLICY : MODERATE Full refund up until 7 days prior to start of home care service

Policy: ModerateSample DatesExplanation
7 days prior
06.05.2017
(Morning:7 AM)

100% refund of funds for home care services cancellation must be made 7 days prior to listing’s local Service start time (or 7:00 AM)
Service Start Date06.12.2017
(Morning:7 AM)
If the Care Family cancel less than 7 days in advance, the first day of services is non-refundable but 50% of remaining home care service charges not delivered are refunded.
Service End Date
06.18.2017
(12:00 PM)


If the Care Family decides to terminate Care Partner Services before the Service End date or early 50% of the service funds for the remaining days of service not delivered are refunded.
  • The Gravity Care permits cancellation up to  2 times a year. Please review our User Terms of Services.
  • ESCROW.com will mediate in all disputes.
  • A service is officially cancelled when Care Family calls ESCROW.COM contact phone, which they can find in Gravity Care App Setting > Bookings > tap on the photo and type your login password > Payment Receipt > scroll down to Next Help!  
  • Applicable Broker Commission and Escrow Fees may apply.
  • Service is cancelled when funds are not secured by ESCROW.COM, one hour before Service starts.

 

POLICY : STRICT Full refund up until 10 days prior to start of home care service

Policy: StrictSample DatesExplanation
10 days prior
06.02.2017
(Morning:7 AM)

100% refund of funds for home care services cancellation must be made 10 days prior to listing’s local Service start time (or 7:00 AM).
Service Start Date06.12.2017
(Morning:7 AM)
If the Care Family cancel less than 10 days in advance, the home care service not delivered charges are not refunded.
Service End Date
06.18.2017
(12:00 PM)


If the Care Family decides to terminate Care Partner Services before the Service End date or early the remaining days of service not delivered are non refunded.
  • The Gravity Care permits cancellation up to 2 times a year. Please review our User Terms of Services.
  • ESCROW.com will mediate in all disputes.
  • A service is officially cancelled when Care Family calls ESCROW.COM contact phone, which they can find in Gravity Care App Setting > Bookings > tap on the photo and type your login password > Payment Receipt > scroll down to Next Help!  
  • Applicable Broker Commission and Escrow Fees may apply.
  • Service is cancelled when funds are not secured by ESCROW.COM, one hour before Service starts.