Client Care Director non-medical Home Care



 

Job Description:

Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiple services.

Our business is growing and we need a self-starting entrepreneur to take the business to the next level. We are a nationwide non-medical home care service platform (not a home care agency) with a mission to Change the Way the home care is delivered by empowering the community and driven by smart technology.


About this role:

The Client Care Director is a critical new addition to the executive team reporting to the CEO. The successful candidate will assume a highly visible role, responsible for leading and expanding all home care service client base nationwide.

The Client Care Director position can set you on an excellent executive management career path. Our ideal candidate has had experience in home care for all ages in basic activities of daily living (ADLs) or in some kind of elder care capacity, as a Client Care Manager or Business Development/Sales & Marketing role in the home care, home health field.


Job Requirements:

** The job requires some experience in using the Gravity Care App

The Client Care Director will speak to prospective clients to educate them on our platform services, conduct in-home phone assessments with seniors and/or their families to sign them on for FREE! services, perform ongoing mobile app on-boarding training & communication with our clients for assured high-quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our clients and referral-based contacts are all satisfied with our services.

If you think you’d make the next great addition to our team:


* Required



 

 

Sales Interns



 

Job Description:

Sales Internships available. We are looking for sales interns who want to excel in prospecting, cold calling, marketing, and closing appointments with Hospital Case Management team, Vocational Schools, and family-owned home care agencies. You will have an opportunity to work with Gravity Care’s Senior Management member to learn about our business.

We are looking for 3 days a week X 4 hrs a day (AM) next 3 weeks 

 


Job Responsibilities:

  • Develop cold calling script that will deliver results
  • Cold calling up to 80% time spent
  • Entering leads into Sales CRM, manage 3x pipeline or EXCEL.
  • Develop an email message for EMail Campaigns

Required:

  • ** The job requires experience in using the Gravity Care App
  • Ability to learn quickly and adapt to the sales situation
  • Excellent communication skills through email, & telephone
  • Team player and hard worker Preferred
  • Prior some sales experience preferred
  • Cold calling Preferred
  • Ability to create new leads
  • Previous small business or customer facing experiences

” Download the free App right away and register to help with your dream job interview”

 

* Required



Hiring Caregivers



 

Our Care families are hiring caregivers in San Francisco Bay and nearby cities like San Jose, San Francisco, Oakland, Fremont and more.

We’re looking for extremely caring, compassionate, reliable, flexible in using mobile app and excited to work as Caregivers for personal care needs or ADLs.

Benefits

  • Pick your rate, choose your schedule & location.
  • No Agency – be your own Boss.
  • Get Paid Weekly. Direct Deposit.
  • Plenty of trainings & nationwide opportunities.
  • Take-home pay over 70%

Compensation: Between $15/hr – $25/hr

Gravity Care is NOT a home care agency. Why?  

Because we have simplified what agency does for care families and caregivers like to search, book, pay and deliver home care service that fits in your hand, just tap and go when you download our app on Apple iPhone devices. 

Our app takes over what agency does like agency administrative task, care coordination, agency markup, underemployment and more because we work for you, not the other way round.

Skills

  • Personal Care
  • Transportation/Appointments
  • Transfer/Positioning
  • Feeding
  • Companionship & Conversations
  • Meal Preparations/Special diet
  • Laundry/Housekeeping
  • Grocery/Errands
 If this sounds like the right opportunity for you, we love to talk to you!

* Required



 

A Democratized Marketplace Community Platform



 

“There’s something that is very innovative about how to use technology and think about giving mobility and work nationwide.”


The Gravity Care functions as a digital marketplace, connecting self-employed Home Care service providers (Caregivers) with customers (Care Family) while collecting a fee for making the introduction. Caregivers don’t sign any contract with Gravity Care that says’s they are independent contractors, nor employees.

We are the gate-keepers of our community platform – the Gravity Care does not pay commissions to Caregivers, does not set their daily tasks, there is no company uniform nor identification badge. We don’t evaluate their performance and give benefits but take seriously review and rating from the community members. We make sure our Caregivers get their most pay for their contributions but pay us for using our IP platform services.

 

 

With Gravity Care, our business allows keeping our members work at their own pace, so they can deliver care needs to our community. For our communities, we help generate work, make home care services affordable, strengthen city economies, and give care families an option to stay in their home.

The Gravity Care does not set the pay rate for Caregiver, in fact, we allow them to set as high they can and let the market decide the most optimum compensation, unlike other sharing economy models in the community marketplace.

Our Caregivers pay for their education and training conducted nationally for a discounted price when they need with our partners. They also pay for the Liability Insurance and background-check, but Gravity Care team makes sure the verification fits the company policy; “we care our community safety and security, we are less worried in increasing member registration counts, “ says the Gravity Care Founder.

 

 

The Gravity Care does not pay any worker’s compensation or unemployment insurance for Caregivers because we are a Home Care Services nationwide platform to deliver services. Caregivers and Care families are registered members of our platform.

We do partner with Tax filing affiliate companies to help our members file their quarterly and yearly taxes, therefore, there is no loss of revenues to state or federal government.

The concept of the democratized marketplace is new in the Home Care Services universe, the need is already there, few agencies know that, and we have figured out to get this working!

 

All information is shared based on the questions from our newly connected community members.

_____

Written  by Gravity Care

December 12, 2017

Digital Marketing Specialist



 

Job Description:

The Digital Manager will be responsible for developing, establishing, and implementing a creative marketing, digital/social media, public relations, and communication strategy that supports aggressive company growth and creates a strong brand awareness and reputation in the Home Care community.

Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiples of services.


About this role:

This position reports directly to the company Founder & CEO, along with giving full internal support to the Growth, Product, Operations & Support team and their efforts – Industry Home Care.

The ideal candidate has gained experience and achieved success in a large company setting, but is now looking for an opportunity to showcase his or her creativity and skills to make a stronger impact and accomplish greater results as a leader in a high growth entrepreneurial environment.

Implement strategy and tactics of company marketing, digital/social media, public relations, and communication to the community.

Develop and execute Home Care marketing plan for each quarter based on company goals

Develop and Manage SEO campaign.

Accountable for all public relations activities and communication with media outlets

Develop press releases for all notable occurrences and news stories and submit them to proper media contacts

Establish and maintain relationships with media contacts in the community.

Develop and edit all marketing materials including print advertising and digital marketing.

Responsible for creating content and distribution of company newsletter.

Work closely with Sales Managers to offer marketing support.

Establish new clever ways to reach out to clients and referral sources.

Responsible for managing social media including, Website, Facebook, Twitter, LinkedIn and Google Plus.

Establish new ways to reach out to prospective clients and maintain relationships with current clients including new ways for client appreciation.

Evaluate competitor data and market conditions.


Requirements:

** The job requires experience in using the Gravity Care App

Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Bachelor’s degree in Business, emphasis in Human Resources Management preferred or equivalent experience.

Excellent verbal and written communication skills.

Customer service skills.

Excellent working knowledge of background check process and regulations is strongly preferred.

All your information will be kept confidential according to EEO guidelines.


“Download the free App right away and register to help with your dream job interview”

 

* Required



Customer Retention Specialist



 

Job Description:

Do you love to help customers? Are you a good listener?

Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiple services.

In this position, you will be responsible for saving customer “at risk” of discontinuing service who may have already discontinued service. In this position, you will primarily be answering emails, mobile feedbacks, chat or any incoming calls and assessing customer needs while providing first call resolution to retain customer’s loyalty.


 

Job Requirements:

** The job requires experience in using the Gravity Care App

Answer inbound calls from our Gravity Care Registered members.

Contact and identify the reasons the member has indicated they no longer desire or need the service.

Utilize all product knowledge and documentation to provide members with product recommendations appropriate to solve their issue.

Collect key information from customers that call in.

Attain minimal levels of sales revenue performance based on existing tenure-based goals.

Generate incremental revenue for members and partners.

All your information will be kept confidential according to EEO guidelines.


“Download the free App right away and register to help with your dream job interview”

 

 

* Required



Background-check Specialist



 

Job Description:

Our reach is constantly expanding to build Home Care community trust and transparency. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiple services.

In this position, you will be responsible for supporting Gravity Care’s background check process and contributing to the organization’s compliance initiatives. The position will work with Operations and Support Group Manager and external candidates regarding various aspects of the background check process.


About this role:

You are responsible for the various aspects of the Company’s background process including; decisional process, background system and package administration, and general support to external candidates and internal members.

Follow prescribed background check process to ensure compliance with policy, laws and other regulations.

Review background results provided by organizations background vendor to assist with the determination of candidate or registered member eligibility for employment. Ensure proper account set up

Generate and distribute pre and final adverse action letters, as necessary, as required under FCRA or other local jurisdictions not distributed by organization’s background vendor.

Respond to inbound calls from registered members or candidates who want to contest results of background reports.

Demonstrate knowledge of various background package components and background system functionality.


Job Requirements:

** The job requires experience in using the Gravity Care App

Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Bachelor’s degree in Business, emphasis in Human Resources Management preferred or equivalent experience.

Excellent verbal and written communication skills.

Customer service skills.

Excellent working knowledge of background check process and regulations is strongly preferred.

All your information will be kept confidential according to EEO guidelines.”


“Download the free App right away and register to help with your dream job interview”

 

* Required