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Customer Retention Specialist

Posted On :December 20, 2017 by Gravity Care


 

Job Description:

Do you love to help customers? Are you a good listener?

Gravity Care is a modern Home Care Service company that is reinventing the way Caregiving families and Caregivers plan, by leveraging the power of mobile conversations and smart analytics and leading to multiple services.

In this position, you will be responsible for saving customer “at risk” of discontinuing service who may have already discontinued service. In this position, you will primarily be answering emails, mobile feedbacks, chat or any incoming calls and assessing customer needs while providing first call resolution to retain customer’s loyalty.


 

Job Requirements:

** The job requires experience in using the Gravity Care App

Answer inbound calls from our Gravity Care Registered members.

Contact and identify the reasons the member has indicated they no longer desire or need the service.

Utilize all product knowledge and documentation to provide members with product recommendations appropriate to solve their issue.

Collect key information from customers that call in.

Attain minimal levels of sales revenue performance based on existing tenure-based goals.

Generate incremental revenue for members and partners.

All your information will be kept confidential according to EEO guidelines.


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